Privacy Policy
National Privacy Principles
We respect the privacy of our employees, the consumers of our products, our customers and all
other people with whom we interact.
Therefore, The ISnug Pty Ltd adheres to the National Privacy Principles in all its
dealings with individuals in Australia. A copy of the National Privacy Principles may be obtained in
any of the following ways:
by calling ISnug Consumer Service on 1300 808 718;
via the iSnug web site: www.isnug.com.au
via the Office of the Federal Privacy Commissioner’s web site at www.privacy.gov.au;
Anyone who has any inquiries or concerns in relation to the nature, collection, holding, use or
disclosure of personal information by the ISnug should contact:
in the case of employees of ISnug, their HR Manager; or
in the case of consumers, customers and other people, ISnug Customer
Service on 1300 808 718;
National Privacy Principles
1. Collection
1.1 An organisation must not collect personal information unless the information is necessary for
one or more of its functions or activities.
1.2 An organisation must collect personal information only by lawful and fair means and not in an
unreasonably intrusive way.
1.3 At or before the time (or, if that is not practicable, as soon as practicable after) an
organisation collects personal information about an individual from the individual, the
organisation must take reasonable steps to ensure that the individual is aware of:
(a) the identity of the organisation and how to contact it; and
(b) the fact that he or she is able to gain access to the information; and
(c) the purposes for which the information is collected; and
(d) the organisations (or the types of organisations) to which the organisation usually discloses
information of that kind; and
(e) any law that requires the particular information to be collected; and
(f) the main consequences (if any) for the individual if all or part of the information is not
provided.
1.4 If it is reasonable and practicable to do so, an organisation must collect personal information
about an individual only from that individual.
1.5 If an organisation collects personal information about an individual from someone else, it
must take reasonable steps to ensure that the individual is or has been made aware of the
matters listed in subclause 1.3 except to the extent that making the individual aware of the
matters would pose a serious threat to the life or health of any individual.
2. Use and disclosure
2.1 An organisation must not use or disclose personal information about an individual for a
purpose (the secondary purpose) other than the primary purpose of collection unless:
(a) both of the following apply:
(i) the secondary purpose is related to the primary purpose of collection and, if the personal
information is sensitive information, directly related to the primary purpose of collection;
(ii) the individual would reasonably expect the organisation to use or disclose the information for
the secondary purpose; or
(b) the individual has consented to the use or disclosure; or
(c) if the information is not sensitive information and the use of the information is for the
secondary purpose of direct marketing:
(i) it is impracticable for the organisation to seek the individual’s consent before that particular
use; and
(ii) the organisation will not charge the individual for giving effect to a request by the individual
to the organisation not to receive direct marketing communications; and
(iii) the individual has not made a request to the organisation not to receive direct marketing
communications; and
(iv) in each direct marketing communication with the individual, the organisation draws to the
individual’s attention, or prominently displays a notice, that he or she may express a wish not to
receive any further direct marketing communications; and
(v) each written direct marketing communication by the organisation with the individual (up to
and including the communication that involves the use) sets out the organisation’s business
address and telephone number and, if the communication with the individual is made by fax,
telex or other electronic means, a number or address at which the organisation can be directly
contacted electronically; or
(d) if the information is health information and the use or disclosure is necessary for research, or
the compilation or analysis of statistics, relevant to public health or public safety:
(i) it is impracticable for the organisation to seek the individual’s consent before the use or
disclosure; and
(ii) the use or disclosure is conducted in accordance with guidelines approved by the
Commissioner under section 95A for the purposes of this subparagraph; and
(iii) in the case of disclosure—the organisation reasonably believes that the recipient of the health
information will not disclose the health information, or personal information derived from the
health information; or
(e) the organisation reasonably believes that the use or disclosure is necessary to lessen or
prevent:
(i) a serious and imminent threat to an individual’s life, health or safety; or
(ii) a serious threat to public health or public safety; or
(f) the organisation has reason to suspect that unlawful activity has been, is being or may be
engaged in, and uses or discloses the personal information as a necessary part of its
investigation of the matter or in reporting its concerns to relevant persons or authorities; or
(g) the use or disclosure is required or authorised by or under law; or
(h) the organisation reasonably believes that the use or disclosure is reasonably necessary for
one or more of the following by or on behalf of an enforcement body:
(i) the prevention, detection, investigation, prosecution or punishment of criminal offences,
breaches of a law imposing a penalty or sanction or breaches of a prescribed law;
(ii) the enforcement of laws relating to the confiscation of the proceeds of crime;
(iii) the protection of the public revenue;
(iv) the prevention, detection, investigation or remedying of seriously improper conduct or
prescribed conduct;
(v) the preparation for, or conduct of, proceedings before any court or tribunal, or
implementation of the orders of a court or tribunal.
Note 1: It is not intended to deter organisations from lawfully co-operating with agencies
performing law enforcement functions in the performance of their functions.
Note 2: Subclause 2.1 does not override any existing legal obligations not to disclose personal
information. Nothing in subclause 2.1 requires an organisation to disclose personal information;
an organisation is always entitled not to disclose personal information in the absence of a legal
obligation to disclose it.
Note 3: An organisation is also subject to the requirements of National Privacy Principle 9 if it
transfers personal information to a person in a foreign country.
2.2 If an organisation uses or discloses personal information under paragraph 2.1(h), it must
make a written note of the use or disclosure.
2.3 Subclause 2.1 operates in relation to personal information that an organisation that is a body
corporate has collected from a related body corporate as if the organisation’s primary purpose of
collection of the information were the primary purpose for which the related body corporate
collected the information.
2.4 Despite subclause 2.1, an organisation that provides a health service to an individual may
disclose health information about the individual to a person who is responsible for the individual if:
(a) the individual:
(i) is physically or legally incapable of giving consent to the disclosure; or
(ii) physically cannot communicate consent to the disclosure; and
(b) a natural person (the carer) providing the health service for the organisation is satisfied that
either:
(i) the disclosure is necessary to provide appropriate care or treatment of the individual; or
(ii) the disclosure is made for compassionate reasons; and
(c) the disclosure is not contrary to any wish:
(i) expressed by the individual before the individual became unable to give or communicate
consent; and
(ii) of which the carer is aware, or of which the carer could reasonably be expected to be aware;
and
(d) the disclosure is limited to the extent reasonable and necessary for a purpose mentioned in
paragraph (b).
2.5 For the purposes of subclause 2.4, a person is responsible for an individual if the person is:
(a) a parent of the individual; or
(b) a child or sibling of the individual and at least 18 years old; or
(c) a spouse or de facto spouse of the individual; or
(d) a relative of the individual, at least 18 years old and a member of the individual’s household;
or
(e) a guardian of the individual; or
(f) exercising an enduring power of attorney granted by the individual that is exercisable in
relation to decisions about the individual’s health; or
(g) a person who has an intimate personal relationship with the individual; or
(h) a person nominated by the individual to be contacted in case of emergency.
2.6 In subclause 2.5:
child of an individual includes an adopted child, a step-child and a foster-child, of the individual.
parent of an individual includes a step-parent, adoptive parent and a foster-parent, of the
individual.
relative of an individual means a grandparent, grandchild, uncle, aunt, nephew or niece, of the
individual.
sibling of an individual includes a half-brother, half-sister, adoptive brother, adoptive sister, stepbrother,
step-sister, foster-brother and foster-sister, of the individual.
3. Data quality
An organisation must take reasonable steps to make sure that the personal information it collects,
uses or discloses is accurate, complete and up-to-date.
4. Data security
4.1 An organisation must take reasonable steps to protect the personal information it holds from
misuse and loss and from unauthorised access, modification or disclosure.
4.2 An organisation must take reasonable steps to destroy or permanently de-identify personal
information if it is no longer needed for any purpose for which the information may be used or
disclosed under National Privacy Principle 2.
5. Openness
5.1 An organisation must set out in a document clearly expressed policies on its management of
personal information. The organisation must make the document available to anyone who asks
for it.
5.2 On request by a person, an organisation must take reasonable steps to let the person know,
generally, what sort of personal information it holds, for what purposes, and how it collects,
holds, uses and discloses that information.
6. Access and correction
6.1 If an organisation holds personal information about an individual, it must provide the
individual with access to the information on request by the individual, except to the extent that:
(a) in the case of personal information other than health information—providing access would
pose a serious and imminent threat to the life or health of any individual; or
(b) in the case of health information—providing access would pose a serious threat to the life or
health of any individual; or
(c) providing access would have an unreasonable impact upon the privacy of other individuals; or
(d) the request for access is frivolous or vexatious; or
(e) the information relates to existing or anticipated legal proceedings between the organisation
and the individual, and the information would not be accessible by the process of discovery in
those proceedings; or
(f) providing access would reveal the intentions of the organisation in relation to negotiations
with the individual in such a way as to prejudice those negotiations; or
(g) providing access would be unlawful; or
(h) denying access is required or authorised by or under law; or
(i) providing access would be likely to prejudice an investigation of possible unlawful activity; or
(j) providing access would be likely to prejudice:
(i) the prevention, detection, investigation, prosecution or punishment of criminal offences,
breaches of a law imposing a penalty or sanction or breaches of a prescribed law; or
(ii) the enforcement of laws relating to the confiscation of the proceeds of crime; or
(iii) the protection of the public revenue; or
(iv) the prevention, detection, investigation or remedying of seriously improper conduct or
prescribed conduct; or
(v) the preparation for, or conduct of, proceedings before any court or tribunal, or
implementation of its orders;
by or on behalf of an enforcement body; or
(k) an enforcement body performing a lawful security function asks the organisation not to
provide access to the information on the basis that providing access would be likely to cause
damage to the security of Australia.
6.2 However, where providing access would reveal evaluative information generated within the
organisation in connection with a commercially sensitive decision-making process, the
organisation may give the individual an explanation for the commercially sensitive decision rather
than direct access to the information.
Note: An organisation breaches subclause 6.1 if it relies on subclause 6.2 to give an individual an
explanation for a commercially sensitive decision in circumstances where subclause 6.2 does not
apply.
6.3 If the organisation is not required to provide the individual with access to the information
because of one or more of paragraphs 6.1(a) to (k) (inclusive), the organisation must, if
reasonable, consider whether the use of mutually agreed intermediaries would allow sufficient
access to meet the needs of both parties.
6.4 If an organisation charges for providing access to personal information, those charges:
(a) must not be excessive; and
(b) must not apply to lodging a request for access.
6.5 If an organisation holds personal information about an individual and the individual is able to
establish that the information is not accurate, complete and up-to-date, the organisation must
take reasonable steps to correct the information so that it is accurate, complete and up-to-date.
6.6 If the individual and the organisation disagree about whether the information is accurate,
complete and up-to-date, and the individual asks the organisation to associate with the
information a statement claiming that the information is not accurate, complete or up-to-date,
the organisation must take reasonable steps to do so.
6.7 An organisation must provide reasons for denial of access or a refusal to correct personal
information.
7. Identifiers
7.1 An organisation must not adopt as its own identifier of an individual an identifier of the
individual that has been assigned by:
(a) an agency; or
(b) an agent of an agency acting in its capacity as agent; or
(c) a contracted service provider for a Commonwealth contract acting in its capacity as
contracted service provider for that contract.
7.1A However, subclause 7.1 does not apply to the adoption by a prescribed organisation of a
prescribed identifier in prescribed circumstances.
Note: There are prerequisites that must be satisfied before those matters are prescribed: see
subsection 100(2).
7.2 An organisation must not use or disclose an identifier assigned to an individual by an agency,
or by an agent or contracted service provider mentioned in subclause 7.1, unless:
(a) the use or disclosure is necessary for the organisation to fulfil its obligations to the agency; or
(b) one or more of paragraphs 2.1(e) to 2.1(h) (inclusive) apply to the use or disclosure; or
(c) the use or disclosure is by a prescribed organisation of a prescribed identifier in prescribed
circumstances.
Note: There are prerequisites that must be satisfied before the matters mentioned in paragraph
(c) are prescribed: see subsection 100(2).
7.3 In this clause:
identifier includes a number assigned by an organisation to an individual to identify uniquely the
individual for the purposes of the organisation’s operations. However, an individual’s name or
ABN (as defined in the A New Tax System (Australian Business Number) Act 1999) is not an
identifier.
8. Anonymity
Wherever it is lawful and practicable, individuals must have the option of not identifying
themselves when entering transactions with an organisation.
9. Transborder data flows
An organisation in Australia or an external Territory may transfer personal information about an
individual to someone (other than the organisation or the individual) who is in a foreign country
only if:
(a) the organisation reasonably believes that the recipient of the information is subject to a law,
binding scheme or contract which effectively upholds principles for fair handling of the
information that are substantially similar to the National Privacy Principles; or
(b) the individual consents to the transfer; or
(c) the transfer is necessary for the performance of a contract between the individual and the
organisation, or for the implementation of pre-contractual measures taken in response to the
individual’s request; or
(d) the transfer is necessary for the conclusion or performance of a contract concluded in the
interest of the individual between the organisation and a third party; or
(e) all of the following apply:
(i) the transfer is for the benefit of the individual;
(ii) it is impracticable to obtain the consent of the individual to that transfer;
(iii) if it were practicable to obtain such consent, the individual would be likely to give it; or
(f) the organisation has taken reasonable steps to ensure that the information which it has
transferred will not be held, used or disclosed by the recipient of the information inconsistently
with the National Privacy Principles.
10. Sensitive information
10.1 An organisation must not collect sensitive information about an individual unless:
(a) the individual has consented; or
(b) the collection is required by law; or
(c) the collection is necessary to prevent or lessen a serious and imminent threat to the life or
health of any individual, where the individual whom the information concerns:
(i) is physically or legally incapable of giving consent to the collection; or
(ii) physically cannot communicate consent to the collection; or
(d) if the information is collected in the course of the activities of a non-profit organisation—the
following conditions are satisfied:
(i) the information relates solely to the members of the organisation or to individuals who have
regular contact with it in connection with its activities;
(ii) at or before the time of collecting the information, the organisation undertakes to the
individual whom the information concerns that the organisation will not disclose the information
without the individual’s consent; or
(e) the collection is necessary for the establishment, exercise or defence of a legal or equitable
claim.
10.2 Despite subclause 10.1, an organisation may collect health information about an individual if:
(a) the information is necessary to provide a health service to the individual; and
(b) the information is collected:
(i) as required by law (other than this Act); or
(ii) in accordance with rules established by competent health or medical bodies that deal with
obligations of professional confidentiality which bind the organisation.
10.3 Despite subclause 10.1, an organisation may collect health information about an individual if:
(a) the collection is necessary for any of the following purposes:
(i) research relevant to public health or public safety;
(ii) the compilation or analysis of statistics relevant to public health or public safety;
(iii) the management, funding or monitoring of a health service; and
(b) that purpose cannot be served by the collection of information that does not identify the
individual or from which the individual’s identity cannot reasonably be ascertained; and
(c) it is impracticable for the organisation to seek the individual’s consent to the collection; and
(d) the information is collected:
(i) as required by law (other than this Act); or
(ii) in accordance with rules established by competent health or medical bodies that deal with
obligations of professional confidentiality which bind the organisation; or
(iii) in accordance with guidelines approved by the Commissioner under section 95A for the
purposes of this subparagraph.
10.4 If an organisation collects health information about an individual in accordance with
subclause 10.3, the organisation must take reasonable steps to permanently de-identify the
information before the organisation discloses it.
10.5 In this clause:
non-profit organisation means a non-profit organisation that has only racial, ethnic, political,
religious, philosophical, professional, trade, or trade union aims.